F.A.Q

Shipping policy

All orders will take up to 1 week for processing. During this time your candle will be created, packaged, and shipped off to you. Orders are shipped out through UPS and will have a tracking number. Shipping may take from 5-7 business days before arriving at your home.

Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused , with tags , and in its original packaging, You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Hootiescandlesthings@gmail.com If your return is accepted, We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return questions at Hootiescandlesthings@gmail.com

Damages and Issues

Please inspect your order upon reception and contact us immediately via email hootiescandlesthings@gmail.com  if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Certain types of items cannot be returned, like personal care goods such as (Lip balm, Body scrubs, Bath salt). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

FAQs:

Q: Where do you ship?

A: As of right now, we only ship domestically within the U.S. We do not offer international shipping, but we hope in the future

 

Q: What ingredients do you use?

A: Our candles are made of Natural soy wax, lead-free cotton wicks

 

Q: How do I take care of my candle?

A: Before each use, trim the wick to 1/ 4 and allow the candle to burn for 3-4 hours intervals, or until you get a full melt pool. This allows for the candle to burn evenly and trimming the wick prevents flickering and soot from forming.

 

Q: Are these containers recyclable?

A: Yes. After you are finished with the candle, fill it up with hot soapy water and let it sit for an hour. Remove the water excess wax and the wick tab at the bottom should be loose enough to remove. If it’s still hanging on, repeat with the hot soapy water one more time. After the wick is removed, wash and use, (or recycle)!